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Come on board with Neo Group! Here's your chance to join great company with amazing products. We are looking for a CRM Promotion Specialist to join our CRM Team.
Responsibilities:
- Planning and coordinating СRM campaigns across different markets.
- Developing and implementing CRM strategies to drive customer engagement and retention.
- Analyzing customer and campaign data to identify trends, insights.
- Monitoring and reporting on CRM metrics.
- Developing and adapting campaign mechanics based on country specifics and target audiences.
- Collaborating with local teams to align campaign goals and processes.
- Ensuring timely campaign launches and quality control of execution.
- Conducting post-campaign analysis: data collection, performance evaluation, reporting, and optimization recommendations.
- Working with Jira, Confluence, and internal tools for task management, documentation, and workflow coordination.
Requirements - 1+ years in CRM, digital marketing, or campaign management.
- Experience in e-commerce, or other high-speed product domains.
- Proven track record in planning, launching, and optimizing campaigns.
- Solid understanding of key marketing metrics (Retention, Hold, NGR etc.).
- Experience in post-campaign analysis and actionable recommendations.
- Knowledge of segmentation and personalization strategies.
- Fluent in English (B1+ written and spoken).
- Detail-oriented, structured, and results-driven with the ability to manage multiple markets simultaneously.
Nice to Have: - Understanding of CRM deep operations: bonus campaigns, retention mechanics, lifecycle journeys.
- Experience with BI tools (Tableau, Power BI, Looker).
- Experience in A/B testing and knowledge of experimental methodologies.
- Experience in managing campaign budgets.
- Experience with African market.
Benefits: - Recharge your batteries with 20 paid working vacation days annually to explore, relax, and rejuvenate.
- Rest easy with comprehensive medical insurance coverage for employees.
- Stay active and healthy with a monthly sports allowance to support your fitness goals.
- Enhance your language skills with English lessons facilitated by experienced tutors.
- Stay ahead in your field with access to conferences and professional literature to fuel your growth.
- Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.