Ключевые навыки
Collection Of DebtsDebt CollectionВзыскание долговВзыскание задолженностиFintechASEANAPACCollectionsCollectionCollection managementРабота с проблемными активамиКредиторская задолженностьBusiness ManagementCollections AgencyHead of OperationsChief Operating OfficerDirector of OperationsPDLInstallmentBankingNeobankAsset ManagementУправление эффективностьюСтратегический менеджментSingaporeMalaysiaIndiaIndonesiaPhilippinesVietnam
Описание вакансии
Vacancy: Director of Operations (Collections) – Singapore, region ASEAN
International leading Fintech company in the debt management industry, region ASEAN. More then 10 million of our customers in becoming debt free. Overview We are looking for a hands-on, proactive Director of Operations (Collections) who is enthusiastic about making a difference in an ever-growing organization and always hungry for growth! Reports to Group CEO Responsibilities: 1. Operations: - Oversee and lead overall operations to ensure the monthly collection targets are met - Implement effective Standard Operating Procedures (SOPs) for both outsourced and in-house collection processes, aligning them with operational requirements and direction - Review monthly performance, provide recommendations to the Senior Management, and set effective collection strategies to achieve the company's monthly targets and ensure continuous improvement of the recovery rate - Collaborate closely with other teams, regional offices, and country offices to learn best practices and support the integration of risk management - Utilize historical data to forecast future collections - Maintain a working knowledge of the industry, including understanding challenges and opportunities in the sector - Strive to meet each client's requirements and exceed expectations - Ensure 100% compliance with relevant regulations - Handle complaints effectively to maintain good relationships with all stakeholders - Optimize costs while enhancing revenue - Source and build relationships with other stakeholders and potential business partners - Perform other ad-hoc tasks as assigned by the management - Experience working with a Collections Agency is an advantage 2. People: - Align the right people with the appropriate duties and maintain their motivation and engagement. - Delegate tasks and provide continuous support and encouragement to the team for their ongoing development. - Working with Countries to improve the performance of the collectors and ensure all collectors meet their scorecard - Quality monitoring 3. Systems: - Demonstrate excellent problem-solving skills and strive for operational excellence - Generate innovative ideas for process improvements and think outside the box 4. Culture: - Set the right example and serve as a driving force behind changes within the organization Requirements: - Bachelor's degree in business, law, or related fields from a reputable institution - 7-10 years of relevant Collections experience as Head of Operations or in a similar role, preferably within the financial industry, Asset Management, or Collection Agency - Superior knowledge of industry regulations and operational guidelines, along with solid knowledge of business functions and data analytics - Familiarity with Collections reporting, including experience in analyzing and presenting findings to the business, as well as tracking and disseminating key data - Proven track record of managing a successful team of more than 100 members and possessing excellent organizational and leadership qualities - Curious, driven, and committed to bringing innovation and continuous improvement - Strategic thinker with a "can-do" attitude - Excellent communication skills with the ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly - Detail-oriented with a strong focus on execution capabilities Будет плюсом: - Опыт работы в сфере Collection, Fintech, PDL, BNPL, IL, Installment, POS, MFI, Neobank, Insurance & Banking
- Опыт международной работы или со странами Юго-Восточной Азии (АСЕАН) и Индией Условия: - Стабильная, высокая, белая зарплата + бонусы KPI - Официальное оформление трудовых отношений - Компенсация изучения английского языка - Оплата профильных курсов и конференций - Офис в Сингапуре - Помощь в релокации - Гибкий график работы
International leading Fintech company in the debt management industry, region ASEAN. More then 10 million of our customers in becoming debt free. Overview We are looking for a hands-on, proactive Director of Operations (Collections) who is enthusiastic about making a difference in an ever-growing organization and always hungry for growth! Reports to Group CEO Responsibilities: 1. Operations: - Oversee and lead overall operations to ensure the monthly collection targets are met - Implement effective Standard Operating Procedures (SOPs) for both outsourced and in-house collection processes, aligning them with operational requirements and direction - Review monthly performance, provide recommendations to the Senior Management, and set effective collection strategies to achieve the company's monthly targets and ensure continuous improvement of the recovery rate - Collaborate closely with other teams, regional offices, and country offices to learn best practices and support the integration of risk management - Utilize historical data to forecast future collections - Maintain a working knowledge of the industry, including understanding challenges and opportunities in the sector - Strive to meet each client's requirements and exceed expectations - Ensure 100% compliance with relevant regulations - Handle complaints effectively to maintain good relationships with all stakeholders - Optimize costs while enhancing revenue - Source and build relationships with other stakeholders and potential business partners - Perform other ad-hoc tasks as assigned by the management - Experience working with a Collections Agency is an advantage 2. People: - Align the right people with the appropriate duties and maintain their motivation and engagement. - Delegate tasks and provide continuous support and encouragement to the team for their ongoing development. - Working with Countries to improve the performance of the collectors and ensure all collectors meet their scorecard - Quality monitoring 3. Systems: - Demonstrate excellent problem-solving skills and strive for operational excellence - Generate innovative ideas for process improvements and think outside the box 4. Culture: - Set the right example and serve as a driving force behind changes within the organization Requirements: - Bachelor's degree in business, law, or related fields from a reputable institution - 7-10 years of relevant Collections experience as Head of Operations or in a similar role, preferably within the financial industry, Asset Management, or Collection Agency - Superior knowledge of industry regulations and operational guidelines, along with solid knowledge of business functions and data analytics - Familiarity with Collections reporting, including experience in analyzing and presenting findings to the business, as well as tracking and disseminating key data - Proven track record of managing a successful team of more than 100 members and possessing excellent organizational and leadership qualities - Curious, driven, and committed to bringing innovation and continuous improvement - Strategic thinker with a "can-do" attitude - Excellent communication skills with the ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly - Detail-oriented with a strong focus on execution capabilities Будет плюсом: - Опыт работы в сфере Collection, Fintech, PDL, BNPL, IL, Installment, POS, MFI, Neobank, Insurance & Banking
- Опыт международной работы или со странами Юго-Восточной Азии (АСЕАН) и Индией Условия: - Стабильная, высокая, белая зарплата + бонусы KPI - Официальное оформление трудовых отношений - Компенсация изучения английского языка - Оплата профильных курсов и конференций - Офис в Сингапуре - Помощь в релокации - Гибкий график работы